Terms and Conditions

Life happens...
Sometimes situations occur that affect your ability to attend the course you have registered and paid for. We understand this and have made our cancellation policy as flexible as possible:

Cancelling before 10 businesses days prior to the course date
If you are unable to attend the course, please contact us at services@acceleware.com or call us at 403.249.9099. When cancelling prior to 10 business days before the course date you can choose one of the following two options:

  • A credit voucher (valid for 12 months from date of issue) for the full amount, redeemable against any other Acceleware class.
  • A refund of the registration cost, less a $200 administration fee.

Registrants who do not notify us of their cancellation 10 business days prior to the course and fail to attend, will be liable for their registration fee.
Cancelling within 10 business days of the course date
If you are unable to attend the course, please contact us at services@acceleware.com or call us at 403.249.9099. Registrants who cancel within 10 business days of the course date are not eligible to receive any credits or refunds of their registration fee. Your place however can be transferred to a friend, colleague or associate.

Acceleware’s cancellation policy
Acceleware reserves the right to a cancel a course up to 10 business days prior to the course date. Should we need to reschedule a course you have registered for, you can choose to:

  • Have your registration fee refunded in full
  • Receive a credit voucher (valid for 12 months from date of issue) for the full amount, redeemable against any other Acceleware class